You can tell when people love their work by seeing the quality of the products they produce. What I’m thinking about at this moment is that whoever controls MLB.tv does not love their work, because if they did they would certainly make better UI/UX decisions. If they really cared about the product, they would let you easily fast-forward and rewind; mobile navigation would let you go directly to a specific inning; and on all platforms it would be extremely helpful if you could skip from one at-bat to the next.
Beyond those basics, anyone who loves baseball would like an easy way to watch all of the at-bats of their favorite batters. For example, when I’m really pressed for personal time I’d like to be able to watch all of Kris Bryant’s at bats.
A terrific feature would be to be able to watch recorded games without all of the delays and downtime that is involved in a baseball game. A full game can easily take two and half hours (or more) to watch, but there’s actually only about 20-30 minutes of real action, so if you’re watching a recorded game, why not be able to skip all that wasted time?
Those are just a few obvious ideas, where again the point of this little post/rant is that whoever is creating the MLB.tv apps doesn’t love their work (IMHO).
I should add that another possibility in this specific case — because they have a monopoly — is that it may not be the product manager or developers who don’t love their work. It may be that their organization is holding them down. But personally, while I’ve worked with some organizations that make it hard to produce great work, there’s almost always a way of getting things done.